How FlexX Handles Your Information

Last Updated: March 17, 2026

This Privacy Policy explains how FlexX collects, uses, stores, and shares customer information when you browse the website, place an order, create an account, or contact customer care.

1. Information We Collect

We may collect your name, email address, mobile number, shipping and billing details, order history, product selections, support request details, and basic device or browser information needed to keep the website working properly.

2. How We Use Information

We use customer information to process orders, coordinate delivery, send order and account updates, verify payment activity, prevent fraud, respond to support requests, improve catalog experience, and maintain internal operational records.

3. Payments

Online payments are processed through third-party payment infrastructure such as Razorpay when enabled. FlexX does not store your full card number, CVV, or complete payment instrument details on its own site files.

4. Support Requests

When you submit a customer care request, FlexX may store the contact details, order ID, issue category, message content, and supporting context needed to review and respond to the issue. This helps us keep a record of your request and communicate a resolution.

5. Cookies, Browser Storage & Analytics

FlexX uses browser storage and similar technical tools to keep the cart, checkout details, account state, and site settings working. We may also use limited analytics or device information to understand performance, prevent abuse, and improve the shopping journey.

6. Sharing Of Information

We may share limited customer information with service providers who help operate payments, shipping, hosting, authentication, fraud prevention, and order support. We do not sell your personal information as part of our normal business model.

7. Retention

We keep order, account, and support information for as long as reasonably necessary to operate the store, respond to customer issues, meet legal or tax obligations, and maintain internal records. Retention periods may differ based on the type of data involved.

8. Security

We use commercially reasonable technical and operational measures appropriate for a lightweight ecommerce operation. No internet transmission or storage method is completely secure, so customers should also protect their devices, passwords, and email access.

9. Your Choices

You can contact FlexX to correct key order or account details where reasonably possible before dispatch. Some records, including payment or order history, may need to be retained for compliance, audit, or operational purposes.

10. Contact

For privacy-related questions or requests, email Support@flexxretail.in or use the Customer Care page.