Processing
Usually 1 to 3 business days before dispatch.
Shipping Policy
Dispatch & Delivery For India Orders
Last Updated: March 17, 2026
FlexX currently ships within India only. Delivery timelines are estimates and may vary by pincode, courier operations, weather, public holidays, and order volume.
Delivery Window
Delhi NCR often arrives the next business day after dispatch; most other serviceable locations usually arrive in about 3 business days after dispatch.
COD
COD orders may include a ₹250 confirmation or handling charge collected during checkout.
1. Service Area
FlexX accepts shipping addresses within India only. Orders to unsupported regions, restricted zones, or locations outside courier service coverage may be cancelled or held for review.
2. Order Processing
Most orders are processed within 1 to 3 business days. Dispatch may take longer during launch periods, high-volume sale windows, courier disruption, inventory verification, or customer detail confirmation.
3. Delivery Timelines
After dispatch, Delhi NCR orders are often delivered the next business day. Other serviceable locations generally arrive in about 3 business days after dispatch. These timelines are indicative and not guaranteed delivery commitments.
4. Shipping Charges
Shipping charges, if applicable, are shown at checkout. Prepaid orders above ₹3,999 may qualify for free shipping where offered at checkout. Any shipping concession shown during checkout applies only to that specific order.
5. Cash On Delivery
COD orders may require a ₹250 confirmation or handling charge paid during checkout. The remaining order value, where applicable, is payable on delivery. COD availability may depend on pincode, order value, verification, and operational risk review.
6. Tracking
Once your order is dispatched, tracking details are shared through the order tracking flow or the shipment details available for your order. Tracking updates depend on courier scan timing and may not update instantly.
7. Address Accuracy
Customers are responsible for entering a correct full name, phone number, pincode, and delivery address. FlexX is not responsible for delays, rerouting, or failed delivery caused by incomplete or inaccurate customer information.
8. Delays, Refusal & Return To Origin
Unexpected delays can occur because of weather, operational restrictions, courier backlog, or unsuccessful delivery attempts. If a shipment is refused, remains undeliverable, or returns to origin due to customer-side issues, FlexX may adjust any refund or re-dispatch after deducting applicable shipping, COD, or handling costs.
9. Support
For dispatch or delivery help, contact Support@flexxretail.in or use the Customer Care page.