FlexX

Customer Care

Support That Moves Fast.

Reach FlexX customer care for order questions, delivery help, or post-delivery issue reporting. Get a reply within 24 hours.

Support Desk

BHARAT SHOES

Last Updated: March 17, 2026

Email: Support@flexxretail.in

Phone / WhatsApp: 7428560762

Address: 1714, Gurudwara Road, Kotla Mubarakpur, New Delhi - 110003

Coverage: India-only orders placed on FlexX.

Order Help

Share your order ID for the fastest turnaround on dispatch, payment, or delivery questions.

After Delivery Issues

Wrong item, transit damage, or suspected manufacturing defect must be reported within 48 hours of delivery.

Support Request

Tell Us What Happened

Get a reply within 24 hours.

Client-safe submission

For wrong item, transit damage, or suspected manufacturing defect claims, please include your order ID, parcel label, unboxing photos or video, close-up issue photos, and a short description of the problem. Reports should be sent within 48 hours of delivery.

By submitting, you agree that FlexX may contact you about this request using the details provided.

Policy Reminder

No Routine Returns

After delivery, orders are not eligible for return just because of fit, preference, or change of mind. Verified manufacturing defect, transit damage, or wrong-item claims are reviewed separately.

Shipping

India-Only Fulfillment

Delhi NCR orders are generally delivered the next business day after dispatch. Most other serviceable locations arrive in about 3 business days after dispatch.