Returns & Exchanges
All Sales Are Final
FlexX does not accept returns or exchanges for change of mind, incorrect size selection, or fit preference. Please check the size guide carefully before ordering — our shoes are listed in UK sizes. If you are unsure, contact us before you buy. We would much rather help you get it right than have you receive a pair you cannot wear.
When We Will Make It Right
There are exactly two situations where we replace or refund your order.
Exception 1
Arrived Damaged Or Defective
If the product has a manufacturing fault, or was damaged in transit, we will replace it or refund you in full — including shipping.
Exception 2
Wrong Item Or Wrong Size Sent
If what arrived does not match what you ordered, that is our error and we will correct it at our own cost.
How To Report It
Contact us within 48 hours of delivery with:
- 01 Your order ID
- 02 Photographs of the item, clearly showing the issue
- 03 A photograph of the box and the shipping label
- 04 For a wrong item: a photo of the size or style code on the shoe label
Keep the original box and all accessories — we cannot process a claim without them. We respond to every claim within 2 working days. If your claim is approved we arrange collection at our cost, so please do not ship anything back before we confirm.
Report An IssueWhat Is Not Covered
- • Change of mind, or the shoe not suiting your preference
- • Incorrect size ordered by the customer
- • Normal wear, or damage from use
- • Items without the original box, tags or accessories
- • Claims reported more than 48 hours after delivery
- • Damage from improper use, or use outside the shoe’s intended sport
Cash On Delivery
The ₹250 COD convenience fee is non-refundable once an order has been dispatched, as it covers a service already performed. This is disclosed before you place a COD order.
Delivery
Shipping & Delivery
Fit
Size Guide (UK)
Help
Customer Care