Allowed Claims
Verified manufacturing defect, transit damage, or wrong-item delivery only.
Return, Refund & Exchange Policy
Strict Post-Delivery Policy
Last Updated: March 17, 2026
FlexX follows a strict no-routine-return policy. Once an order is delivered, it is considered final unless the customer reports a verified manufacturing defect, transit damage, or wrong-item delivery within the review window below.
Reporting Window
Within 48 hours of delivery, with clear and complete evidence.
Possible Outcome
Replacement, exchange, store credit, or refund after verification and availability review.
1. No Returns After Delivery
FlexX does not accept returns after delivery for size issues, comfort preference, styling preference, change of mind, delayed acceptance, or any reason unrelated to a verified product or fulfillment problem.
2. Eligible Exception Categories
A post-delivery claim may be reviewed only if you received the wrong item, the product shows a verified manufacturing defect, or the shipment arrived with visible transit damage affecting the product.
3. Claim Window
You must report the issue within 48 hours of the delivery timestamp shown by the courier. Claims raised after that window may not be reviewed because the product chain of custody and condition can no longer be verified reliably.
4. Evidence Required
Please send your order ID, parcel label images, unboxing photos or video, clear product images, and close-up photos showing the issue. FlexX may request additional angles, packaging images, or a written description before making a decision.
5. Condition Requirements
The product must remain unused beyond a reasonable inspection, with original packaging, tags, and accessories preserved where applicable. Claims may be rejected if the item shows wear, outdoor use, sole abrasion, tampering, or handling inconsistent with an initial inspection.
6. Verification & Resolution
FlexX will acknowledge support requests within 24 hours and review the evidence shared. After verification, FlexX may offer a replacement, exchange, refund, or store credit at its discretion. Remedies depend on stock availability, issue type, and whether the claim is validated.
7. Cases Not Covered
This policy does not cover sizing preference, expected material feel, normal variation in brand finishing, wear after use, sole marks from trial use outdoors, accidental damage, or issues caused by improper storage, cleaning, or use.
8. Cancellations Before Dispatch
Cancellation requests are considered only before dispatch. Once dispatched, the order enters the shipping process and cannot be treated as a routine return. Limited releases and special-order pairs may be non-cancellable once confirmed.
9. COD Confirmation / Handling Charge
COD orders may include a ₹250 confirmation or handling charge collected during checkout. Once a COD order has been packed or shipped, this charge may be non-refundable where the order is cancelled, refused, or becomes undeliverable due to customer-side issues.
10. Contact For Claims
Email Support@flexxretail.in or use the Customer Care form to raise a claim.