Exchanges
Size Exchange Only.
No Refunds.
If the size is wrong, you can exchange it once for a different size of the same shoe, within 7 days of delivery. We do not offer refunds, and we do not exchange for a different model or colour. Everything is listed in UK sizes — check the size guide before you order, and ask us if you are unsure. We would much rather help you get it right the first time.
How A Size Exchange Works
The order matters. Your replacement is dispatched only after your original pair reaches us and passes inspection — not when you request the exchange, and not when you post it. Please plan around that.
- 01 Request the exchange from your account within 7 days of delivery.
- 02 We check the size you want is in stock and approve the request.
- 03 You post the original pair back to us, unworn and in its box.
- 04 We receive it and inspect it.
- 05 Once it passes, we dispatch your new size.
The conditions
- • Unworn, unmarked, in the original box with all tags.
- • One exchange per order. An exchanged pair cannot be exchanged again.
- • A different size of the same shoe only — not a different model or colour.
- • Subject to that size being in stock when we approve.
- • You pay to post the pair back. We pay to send the replacement out.
- • No refunds are offered in any circumstance.
If Something Arrived Wrong
Separate from an exchange, and it does not count against your one exchange. These two we fix at our own cost.
Exception 1
Arrived Damaged Or Defective
If the product has a manufacturing fault, or was damaged in transit, we will replace it free — including shipping.
Exception 2
Wrong Item Or Wrong Size Sent
If what arrived does not match what you ordered, that is our error and we will correct it at our own cost.
How To Report It
Contact us within 48 hours of delivery with:
- 01 Your order ID
- 02 Photographs of the item, clearly showing the issue
- 03 A photograph of the box and the shipping label
- 04 For a wrong item: a photo of the size or style code on the shoe label
Keep the original box and all accessories — we cannot process a claim without them. We respond to every claim within 2 working days. If your claim is approved we arrange collection at our cost, so please do not ship anything back before we confirm.
Report An IssueWhat Is Not Covered
- • Refunds — we exchange for size, we do not refund
- • Change of mind, or the shoe not suiting your preference
- • Exchanging for a different model, colour or product
- • A second exchange on the same order
- • Shoes that have been worn outdoors, marked or scuffed
- • Items without the original box, tags or accessories
- • Exchange requests made more than 7 days after delivery
- • Damage claims reported more than 48 hours after delivery
- • Normal wear, or damage from use outside the shoe’s intended sport
Cash On Delivery
The ₹250 COD convenience fee is non-refundable once an order has been dispatched, as it covers a service already performed. This is disclosed before you place a COD order.
Delivery
Shipping & Delivery
Fit
Size Guide (UK)
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