Allowed Claims
Wrong-item delivery, transit damage, or a verified manufacturing defect only.
Returns Guidance
Returns Are Limited To Verified Delivery Issues.
FlexX does not run routine post-delivery returns for fit, style preference, or change-of-mind cases. This page explains the small set of claim types we do review and how to report them correctly.
Not Covered
Fit issues, comfort preference, change of mind, or wear after use are not returnable.
Best Next Step
Use the customer care form with complete evidence so review can start quickly.
What Usually Qualifies
You received a different product than what was ordered.
The parcel arrived with damage that affected the product condition.
The product shows a manufacturing issue that can be verified from the evidence shared.
The item remains in inspection condition with packaging and accessories preserved.
What Usually Does Not Qualify
The pair feels different from expectation after delivery.
The size is not preferred after trying the product.
The item shows outdoor wear, sole marks, or handling beyond inspection.
The claim is raised after the 48-hour review window with incomplete evidence.
How To Report A Valid Issue
1. Gather Proof
Keep the product, box, tags, parcel label, and unboxing evidence together before use.
2. Contact Support
Send your order ID, issue details, and images through the FlexX customer care page.
3. Wait For Review
FlexX reviews the evidence first, then confirms the available resolution based on the verified issue.
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