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Cash on Delivery, paying online, delivery, tracking and exchanges. Not here? WhatsApp +91 74285 60762 and a person replies.
Buying from FlexX
Who runs FlexX?add
FlexX Retail is run by BHARAT SHOES, 1714, Gurudwara Road, Kotla Mubarakpur, New Delhi 110003. More on the About page.
Are the shoes genuine?add
Yes. Every pair is sourced through authorised distribution channels and ships new, in its original box with its tags. FlexX is an independent retailer, not an official brand store. If anything about a pair worries you when it arrives, send us photos within 48 hours.
What sizes do you list?add
Every size is UK. The size guide converts UK to US and EU for each brand. If you are between sizes, ask us on WhatsApp before ordering.
Payment and Cash on Delivery
How does Cash on Delivery work?add
Choose Cash on Delivery at payment and pay ₹250 online to confirm the order. When the parcel arrives, pay the order amount to the courier. The ₹250 is on top of the order amount, not taken off it.
Why do I pay ₹250 for Cash on Delivery?add
It confirms the order is genuine and covers the courier’s cash collection, and the cost of a parcel that comes back when a COD order is refused at the door. Paying online in full avoids the fee.
Is the ₹250 refunded?add
It is non-refundable once the order is dispatched, because by then the service it pays for has been used. This is shown on the payment page before you pay.
Is paying online safe?add
Payments open in Razorpay’s own checkout: UPI, cards or netbanking. Your card number, UPI PIN and bank login are entered there, never on this site, and FlexX never sees them. We will never call or message you asking for an OTP or PIN.
How much is shipping?add
Free on prepaid orders of ₹3,999 and above; ₹149 below that. The exact shipping for your order is shown in the order summary before you pay, and nothing is added afterwards.
Delivery and tracking
How long does delivery take?add
We dispatch within 1 to 3 business days. Delhi NCR usually arrives the next business day after dispatch, and most other places in about 3 business days. These are typical times, not guarantees.
How do I track my order?add
Once it ships, the courier and tracking number are added to your order. Open Account and enter your order number with the email you ordered with. Or message us your order number on WhatsApp.
Can I cancel?add
Only before dispatch, and only once we confirm the cancellation. After the order is packed or with the courier it can no longer be cancelled. See the Terms, section 10.
Do you ship outside India?add
No. We deliver to serviceable PIN codes in India only. The product page lets you check your PIN before you order.
Exchanges and problems
The size is wrong. What do I do?add
You can exchange it once, for a different size of the same shoe, within 7 days of delivery. Ask first, from your order in Account or on WhatsApp, and do not post anything back until we approve the request. The new size ships after your original pair reaches us unworn, in its original box, and passes inspection.
Do you give refunds?add
No. FlexX offers a size exchange, not refunds, and no exchange for a different model or colour or on change of mind. We state this before you pay so you can decide with it in mind.
My pair arrived damaged, or it is the wrong item.add
Send photos of the shoe, the box and the label within 48 hours of delivery. Once we approve the claim we replace it free. That is separate from, and does not use up, your one size exchange.
How do I reach a person?add
WhatsApp +91 74285 60762, call +91 74285 60762 or email Support@flexxretail.in. Complaints go to our Grievance Officer.